Software as a Service CRM software
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 Government ERP Systems

There is universal recognition that these are challenging times for public service agencies and government organizations. Expectations are high and growing, federal mandates are driving up time and costs, and budgets often remain flat or worse. When hiring more bodies is not an option, government is faced to focus on technology to help increase efficiency and control costs. Constituent or Customer Relationship Management (CRM) software systems can automate and streamline many of the routine citizen facing activities born by government. However, what about the back office operations which usually consume more time, money and effort than the front office? Back office operations are clearly the domain of enterprise resource planning (ERP) systems and similar to CRM software, ERP software systems are plentiful for the private sector however not quite so abundant for government. Governments needs in ERP systems over and above what is required for private industry include the following.

  • Integrated encumbrance accounting and the simple ability to reserve funds, commit expenditures and obligate payments.
  • Fund accounting functionality with on-demand inquiry of fund balances, financial performance and net financial assets.
  • Sophisticated budgeting by period, fund, account with audit trail, alert threshold notifications and rules based enforcement.
  • Grants management with the ability to track sponsored grantee-related programs, including cooperative programs, contract agreements and grants, from pre-award administration to post-award tracking and reporting.
  • Simple and multi-tiered budget, fund and financial statement roll-up and consolidation.
  • On-demand or real-time visibility to budget compliance, deviations and variance analysis.
  • Ensured fiscal accountability through internal controls, rules-based compliance measures and real time policy visibility.
  • Facilitation of the ease and speed of producing and delivering quality reporting.
  • Streamlined procurement processes which achieve process efficiencies and cost savings.
  • Key performance indicators for defining, measuring, and communicating the economic, social, and political returns of government project or programs.
  • Ubiquitous anytime, anywhere, access to real-time and secured information.
  • Open and industry standard technology for standards based integration.
  • Support for G2G (government to government), G2C (government to citizen) and G2B (government to business) record keeping and work flow processes.
  • Federal, state and or local compliance such as regulatory compliance with the National Council on Government Accounting (NCGA) and its 11 principles of accounting and reporting for municipal governments.
  • Information security compliance including NIST C & A (Certification and Accreditation).
  • Section 508 support for persons with disabilities.

Market Leading Government ERP Systems

As with their CRM software counterparts, most ERP software solutions were designed for the private sector and later adapted to the objectives and needs of government. While the list of proven government ERP systems is not long, the government ERP systems which are available are very impressive. The following is an alphabetical list of government ERP systems which we have had the privilege to work with were referred to us.

 Lawson with CIBER
  • CIBER is a government ISV Lawson business partner which has teamed with Lawson to deliver government ERP software systems.
  • This joint solution is most often steered toward state and local governments.
  • The joint CIBER and Lawson team have garnered hundreds of local and state government customers over the last decade.
  • CIBER clients include the City of Greensboro, Dallas Area Rapid Transit and Virginia Beach City Public Schools.
  • The joint technology platform is based on a variety of development tools and a database independent approach.
  • Lawson's Business Component Integrator is a slick tool for integrating siloed and legacy information systems.
  • The ERP software is impressive and includes Finance and Accounting, Distribution and Supply Chain, Human Resources, Management and Administration and Project Management.
 Oracle (and PeopleSoft)
  • Through a massive industry roll-up, core product Oracle Financials has also accumulated PeopleSoft which collectively place Oracle as the largest public sector ERP market share leader.
  • Oracle's ERP software solution leverages the pure Oracle technology stack. The product is based on a service oriented architecture (SOA), flexible, expandable and stable.
  • Oracle's public sector practice is segmented into National and Local Governments, Justice and Public Safety, and Defense.
  • Oracle has dozens of large public sector, state and non-profit customers.
  • Oracle's presence extends to the European Union (EU) where the software giant's ERP products are installed at the majority of EU member governments.
  • Oracle's PeopleSoft acquisition brought the company the PeopleSoft 'CRM for Government' Internet-based system along with a number of government clients. As part of the current Fusion technology project, Oracle proposes to integrate or merge several acquired products.
  • The Oracle solution retains several government certifications including SAS 70, ISO-15408 and other security certifications.
  • SAP is the world's largest ERP software application manufacturer. While it's government market share hasn't advanced as well or as far as its private-industry presence, it still retains a respectable market share position and is a strong competitor to Oracle for government sale opportunities.
  • SAP retains many Government customers, however, SAP's government clients are predominantly non-US organizations. SAP penetration into the US government is extremely low compared to primary competitor Oracle.
  • SAP's product technology is largely based on its own proprietary NetWeaver development environment. While NetWeaver itself is flexible, adoption of yet another development environment is seen as a large negative by many government agencies.
  • Like Oracle, SAP generally represents a significant financial investment and total cost of ownership (TCO).


 Government Customer Relationship Management Software