Government CRM
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 Government CRM Software

Public Sector SaaS White Paper

Move your software selection project in the right direction without the false starts, wrong turns and needless detours.

Request For Proposal Builder
CRM Demo Script
Implementation Readiness Assessment
ROI calculator

Local, state and federal governments have embraced enterprise CRM to facilitate citizen-centric government, deliver business process automation, decrease costs, improve efficiencies, and contribute to their core mission. In the public sector CRM either stands for Customer Relationship Management or Constituent Relationship Management depending upon who you talking to. While the public sector has not settled on a universal definition for the government CRM acronym, government has clearly endorsed the CRM business strategy and CRM software applications as the tool to achieve that strategy. Government CRM software has many uses, including contact management, outreach programs, constituent relationship management, citizen self service, case management, incident management, economic growth and development, trade promotion, event management, project management and 311 call centers to name a few. This web site discusses many of the uses and applications of government CRM software programs and provides recommendations along with a public forum regarding software selection, software implementation and information about the market leading government CRM software manufacturers.

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 MY COMMITTMENT TO YOU. I stand behind this web site and I hope to facilitate public sector interests and community knowledge
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I've had the privilege to research, evaluate, implement and optimize public sector customer relationship management (CRM) and related business software systems for over two decades. I hope some of my experience can benefit this web site's readers and I also hope readers will share their experience with me.
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Enjoy this web site and please let me know how I can improve its content for our community. It's my intent to post new content for the benefit of the community. I hope other web site readers may consider donating relevant content for the benefit of the entire community.

Sincerely, Evan Schmitt, evan[at]government-crm.com

GSA

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 Government Customer Relationship Management Software